Welcome to our Frequently Asked Questions section! Below you’ll find answers to common questions about our premium outdoor footwear and gear. Whether you’re preparing for mountain peaks or urban trails, we’re here to help you gear up for your next adventure.
About Trail Fit Store
What kind of products does Trail Fit Store specialize in?
We specialize in high-performance outdoor footwear for all types of adventures. Our curated selection includes:
- Technical footwear (mountaineering boots, alpine touring boots, approach shoes)
- Hiking & backpacking footwear (boots and shoes)
- Climbing shoes (sport climbing, bouldering)
- Casual outdoor footwear (boots, shoes, sneakers)
- Running shoes (road running and trail running)
- Kids’ outdoor footwear and climbing gear
What makes Trail Fit Store different from other outdoor retailers?
We combine expert knowledge with a passion for outdoor adventure. Our team carefully selects each product based on performance, durability, and comfort. We’re not just sellers – we’re outdoor enthusiasts who test our gear in real conditions. Plus, we offer worldwide shipping with personal attention from our St. Louis headquarters.
Product Questions
How do I choose the right size for mountaineering boots or climbing shoes?
Technical footwear often fits differently than regular shoes. For mountaineering boots, we recommend your normal shoe size or half-size up for thick socks. Climbing shoes typically fit snugger – consider going half to a full size down from your street shoe size. Check each product’s specific sizing guide, and when in doubt, contact our gear experts.
What’s the difference between approach shoes and hiking shoes?
Approach shoes are designed for climbers who need to hike to their climbing location – they feature sticky rubber soles for scrambling and a more precise fit. Hiking shoes prioritize comfort for long distances with more cushioning and support. Our team can help you choose based on your planned activities.
Pro Tip: Order specialized footwear like mountaineering boots or climbing shoes at least 3 weeks before your adventure. This allows time for potential exchanges to ensure perfect fit.
Shipping & Delivery
What shipping options do you offer?
We offer two expedition-ready shipping methods:
- Standard Expedition Shipping: $12.95 flat rate via DHL/FedEx (10-15 days after dispatch)
- Free Trailblazer Shipping: Free on orders over $50 via EMS (15-25 days after dispatch)
Do you ship to my country?
We ship worldwide, excluding some Asian countries and remote regions. During checkout, enter your address to see available shipping options. If you don’t see your country listed, email us – we may be able to arrange special delivery.
How can I track my order?
You’ll receive detailed tracking information via email once your order ships. For Standard Expedition Shipping (DHL/FedEx), you’ll get full visibility from warehouse to delivery. For Free Trailblazer Shipping (EMS), basic tracking is included. Need help interpreting your tracking? Our team is always ready to assist.
Returns & Exchanges
What is your return policy?
We stand behind every product we sell. If you’re not completely satisfied, you may return unworn, undamaged items in original packaging within 15 days of receipt for exchange or refund. Some exclusions apply to specialized footwear – see our full Return Policy for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and help arrange an exchange if needed. Please allow 5-7 business days for processing once we receive your return.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. All transactions are securely processed with industry-standard encryption to protect your information.
Is my payment information secure?
Absolutely. We use advanced SSL encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your information is protected.
Customer Support
How can I contact Trail Fit Store?
Our customer service team is available via:
- Email: [email protected]
- Mail: 3401 Rodney Street, St. Louis, MO 63101, USA
Remember: At Trail Fit Store, we’re not just delivering shoes – we’re delivering the foundation for your next great adventure. Where will your new footwear take you?