At Trail Fit Store, we’re committed to getting you the gear you need for your adventures and making sure you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your gear to you:

  • Standard Shipping: $12.95 via DHL or FedEx – delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – delivery within 15-25 business days after shipment

International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that international orders may be subject to customs fees, which are the responsibility of the customer.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Alpine Touring Boots
  • Mountaineering Boots
  • Sport & Bouldering Shoes
  • Telemark Boots
  • Any items marked as “final sale”

How to Return or Exchange

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we get all needed information.
  2. Wait for Authorization: Our gear specialists will review your request within 2 business days and email you a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack It Up: Securely package the item(s) with all original materials. Include a copy of your order confirmation.
  4. Ship It Back: Send the package to our returns center at:
    Trail Fit Store Returns
    3401 Rodney Street
    St. Louis, MO 63101 USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service for your protection.

Refund Information

After we receive and approve your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take 5-10 business days to appear in your account.
  • Method: Refunds are issued to your original payment method. For PayPal payments, refunds go back to your PayPal account.
  • Amount: You’ll receive a full refund of the item price. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? Here’s how exchanges work:

  • Follow the same return process above
  • In your email, clearly state the item you’d like to exchange for
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Note: Exchanges are subject to product availability. If your desired item is out of stock, we’ll issue a refund instead.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request - Order #[Your Order Number]

Dear Trail Fit Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

- Item(s) to return: [Product Name, Size, Color]
- Reason for return: [Please specify]
- Preferred resolution: [Refund / Exchange for (specify product if exchanging)]
- Order date: [MM/DD/YYYY]
- Receipt date: [MM/DD/YYYY]

I confirm that the item(s) are in original condition with all tags and packaging. Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and send a replacement or refund

Questions?

Our gear experts are happy to help at [email protected]. Now get back to your adventure – we’ll handle the rest!