Welcome to Trail Fit Store! These Terms and Conditions govern your use of our website (www.trailfitsstore.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. About Trail Fit Store

Trail Fit Store is an online retailer specializing in high-quality outdoor footwear and gear for adventure enthusiasts. Our products include Alpine Touring equipment, hiking boots, running shoes, climbing gear, and casual outdoor footwear for adults and children.

2. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Verify that the products you order meet your specific needs before purchase
  • Comply with all applicable laws and regulations regarding online purchases

3. Product Information

We take great care to ensure our product descriptions are accurate, but please note:

  • Colors may vary slightly due to monitor display settings
  • All sizes are approximate – refer to individual product sizing charts
  • Technical specifications are provided by manufacturers
  • Product availability is subject to change

Important: For safety reasons, certain footwear categories including Alpine Touring Boots, Mountaineering Boots, Sport & Bouldering Shoes, and Telemark Boots cannot be returned unless defective (see Section 7). Please choose carefully.

4. Orders & Payments

Order Process

  • All orders are subject to product availability
  • You will receive an order confirmation email upon successful placement
  • We process orders within 1-2 business days (excluding weekends and holidays)
  • We reserve the right to cancel any order for reasons including but not limited to: pricing errors, suspected fraud, or inability to fulfill

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing & Taxes

  • All prices are in US Dollars (USD)
  • International customers may be subject to customs fees, import duties, or taxes which are the customer’s responsibility
  • We are not responsible for any additional charges imposed by your bank or payment provider

5. Shipping Policy

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx – delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – delivery within 15-25 business days after shipment

International Shipping

  • We ship worldwide excluding certain Asian and remote regions
  • Delivery times may vary based on destination country customs processing
  • Customers are responsible for all customs fees, taxes, and import duties

Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Returns & Exchanges

Return Policy

  • We accept returns within 15 days of receiving your order
  • Items must be in original condition (unworn, unwashed, with tags attached) and packaging
  • Proof of purchase is required
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Alpine Touring Boots
  • Mountaineering Boots
  • Sport & Bouldering Shoes
  • Telemark Boots
  • Any items marked as “final sale”

Refund Process

  • Refunds are processed within 3-5 business days after we receive your return
  • Original shipping fees are non-refundable unless the return is due to our error
  • Refunds will be issued to your original payment method

Exchanges

  • Follow the standard return process and indicate your exchange preference
  • Price differences will be adjusted (you pay more or receive a refund for less)
  • Exchanges are subject to product availability

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We will cover return shipping and send a replacement or refund

8. Intellectual Property

  • All content on this website (text, graphics, logos, images) is our property or used with permission
  • You may not reproduce, distribute, or create derivative works without our express written permission
  • Product names, logos, and brands are property of their respective owners

9. Limitation of Liability

Trail Fit Store shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use or inability to use our website
  • Inaccuracies in product descriptions (though we make every effort to ensure accuracy)
  • Delays in shipping beyond our reasonable control (weather, customs delays, etc.)
  • Proper use and maintenance of products remains the customer’s responsibility

10. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Missouri, USA. Any disputes shall be resolved in the courts of St. Louis County, Missouri.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site after changes constitutes acceptance of the new terms.

13. Contact Us

For any questions about these Terms and Conditions, please contact us:

Trail Fit Store
3401 Rodney Street
St. Louis, MO 63101 USA
Email: [email protected]

Thank you for choosing Trail Fit Store for your outdoor adventure needs. We’re committed to providing quality gear and excellent service to help you explore with confidence.